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MONIPLY REFUND & CANCELLATION POLICY
Moniply provides digital financial wellness services through membership subscriptions. Because these services provide immediate digital access to tools and educational content, the following refund and cancellation terms apply.
- Free Membership
The Free Membership Plan is available at no cost and may be cancelled at any time.
Members can stop using the service without penalty.
- Premium Membership
Premium Membership provides access to additional services including:
- Tailored Money Plan
- Virtual Money Coach
- Two budgeting reviews
- Annual credit report
- Partner discounts
Premium Membership is billed at R135 per month, charged in advance on a recurring monthly basis.
- Cancellation
Members may cancel Premium Membership at any time by:
- Updating their account settings, or
- Contacting Moniply at info@moniply.co.za
Cancellation will take effect at the end of the current billing cycle.
Members will retain Premium access until the end of that billing period.
- Refunds
Due to the digital and educational nature of Moniply’s services, refunds are generally not provided.Refunds may only be granted in exceptional circumstances, including:
- Duplicate payments
- Payment processing errors
- Technical issues preventing access to services
Refund requests must be submitted within 7 business days of the transaction.
- Refund Processing
Approved refunds will be processed within the next available payment cycle, typically within 30 days, using the original payment method where possible.
- Contact
For refund or cancellation requests:
Email: info@moniply.co.za
Telephone: 087 265 7297
WhatsApp: 075 301 7599
